As business owners, we’re constantly on the prowl for ways to make our operations smoother and ramp up our professional communication. Chances are you’ve had your fair share of headaches with an ancient phone system that just doesn’t cut it in today’s fast-moving business environment.
We totally understand; we’ve come face-to-face with those infuriating dropped calls and cumbersome features that hardly leave the best impression on clients.
Take a deep breath because help is at hand. Our team has dived headfirst into the bewildering sea of options out there to find what works best for growing businesses like yours. And here’s something you might not know – a top-notch phone system can bump up customer satisfaction by a solid 18%.
In this yarn, we’re going to walk you through some state-of-the-art solutions that perfectly blend modern tech-savviness with wallet-friendly smarts. Immerse yourself in our findings and see how these tools won’t just ease those day-to-day irritations but will also lift your business communications to lofty new heights.
Keen for smoother chats? Read on!
Key Takeaways
- Medium enterprises need phone systems with features like voicemail to email, auto attendant, and mobile integration for better communication.
- It’s important to choose a system that is reliable, cost-effective, scalable, and fits the budget of medium-sized businesses in Australia.
- Comparing features and pricing across providers like RingCentral, Nexgen, Ooma and others helps find the best fit for your company’s needs.
- Providers such as 8×8, Nextiva, GoToConnect offer cloud – based solutions that enhance flexibility and support remote work.
- Systems from Aircall to Microsoft Teams Phone ensure businesses can manage calls effectively with user-friendly interfaces and integration capabilities.
What to Look for in a Medium Business Phone System
When choosing a medium business phone system, it’s important to look for must-have features like voicemail to email, hunt group, and auto attendant. Reliability, cost-effectiveness, scalability, and
mobile-friendly options are also key factors to consider.
Must-have features
We know how crucial the right features are for medium business phone systems. Let’s dive into some must-haves that can make all the difference:
- Voicemail to Email: This feature sends an audio file of your voicemail straight to your email. You can listen to it on any device, anytime.
- Hunt Group: With hunt groups, incoming calls find the next available team member. No customer is left waiting too long.
- Auto Attendant: An auto attendant acts like a digital receptionist, guiding callers through options and directing them to the right place.
- Conference Calling: Hold meetings with multiple people, no matter where they are. All you need is a phone system that supports conferencing.
- Call Forwarding: Redirect your calls to another number. Whether you’re out of the office or busy, calls get answered.
- Interactive Voice Response (IVR): This helps callers by using voice prompts to navigate them through a menu and solve simple issues without staff help.
- On-Hold Music or Messages: Keep your customers engaged with music or informative messages while they wait on the phone.
- Call Recording: Record calls for quality assurance or training purposes. It’s also great for keeping track of important agreements made over the phone.
- Scalability Options: Your phone system should grow with your business effortlessly. Adding lines or features shouldn’t be a hassle.
- Mobile Integration: Stay connected even when away from your desk with mobile apps and features that integrate seamlessly with your office system.
Reliability
When choosing a business phone system for your medium enterprise, it’s crucial to consider the system’s reliability. Look for providers that offer reliable uptime and minimal downtime to ensure seamless communication within your organisation.
A reliable phone system helps you avoid disruptions in business operations and provides consistent service to meet your communication needs without interruptions.
When evaluating different options, consider the provider’s track record of reliability and read customer reviews to gauge their performance in real-world scenarios. It’s essential for your medium enterprise to have a dependable business phone system that you can rely on day in and day out, ensuring that your team can communicate effectively with clients and within the organisation Keywords: Business telephone systems for medium sized enterprises, VoIP phone systems for medium enterprises.
Cost-effectiveness
When choosing a business phone system for your medium enterprise, it’s crucial to consider cost-effectiveness. Look for a system that offers value for money and aligns with your budget while providing the necessary features for seamless communication.
Compare pricing plans and analyse the overall return on investment to ensure you’re getting the best solution without overspending.
Consideration of cost-effectiveness ensures that you make a smart investment in a communication system that meets your business needs without unnecessary expenditure. Keep an eye out for transparent pricing models and solutions that offer flexibility to scale as your business grows, maximising the cost-effectiveness of your chosen phone system.
Scalability
When choosing a business phone system, consider scalability to ensure it can grow with your company’s needs. Look for systems that offer the flexibility to add or remove users and features as your business expands or changes.
Scalability is crucial for medium-sized enterprises looking for long-term solutions that adapt to their evolving communication requirements.
Consider the potential growth of your business when selecting a phone system; scalability allows you to easily adjust and expand your communication capabilities as needed. The ability to seamlessly increase capacity without major disruptions or costs ensures that the phone system remains an asset rather than a limitation to your growing enterprise.
Mobile-friendly
When considering business phone systems for medium enterprises, it’s essential to ensure they are mobile-friendly. This means that employees can easily make and receive calls, access voicemail, and use other features from their smartphones or tablets.
Mobile-friendly systems allow for greater flexibility and productivity in today’s fast-paced work environment. Whether it’s the ability to seamlessly integrate with mobile devices or offer dedicated mobile apps, prioritising this feature ensures that your team can stay connected while on the go.
Additionally, having a mobile-friendly system also allows businesses to cater to remote work arrangements and support a more agile workforce. With more employees working outside of traditional office settings, the capability to communicate effectively through mobile devices becomes increasingly vital.
Top 10 Business Phone Systems in Australia
When it comes to finding the top business phone systems for medium enterprises in Australia,
there are several options available. From RingCentral and Nexgen to Ooma and Comsource, these providers offer reliable, cost-effective and scalable solutions for your communication needs.
Each system offers unique features and benefits, so it’s important to compare them based on your specific business requirements.
RingCentral
RingCentral offers an all-in-one cloud-based communication solution for medium enterprises in Australia. With advanced features such as voicemail to email, auto attendant, and mobile-friendly options, RingCentral is a reliable and cost-effective choice for business telephony needs.
Its scalability ensures that it can grow with your company, making it one of the top phone systems for medium-sized businesses in Australia.
Nexgen
Nexgen offers a comprehensive range of features suitable for medium enterprises, including voicemail to email, auto attendant, and mobile-friendly options. Its reliability and scalability make it a top choice for businesses looking for a phone system that can grow with their needs.
With its cost-effectiveness and emphasis on unified communications, Nexgen stands out as an excellent option for medium-sized companies seeking efficient telecom solutions in Australia.
Ooma
This cloud-based communication solution is a popular choice for medium enterprises in Australia. Ooma offers a range of must-have features like voicemail to email, auto attendant, and call forwarding, ensuring seamless business communication.
Its reliability and cost-effectiveness make it an attractive option for businesses looking to upgrade their phone systems.
Ooma also stands out for its scalability and mobile-friendly nature, allowing employees to stay connected whether they’re in the office or on the go. With Ooma, medium-sized companies can benefit from a unified communications platform that meets their evolving needs while maintaining cost-efficiency.
Comsource
Comsource offers a comprehensive suite of business phone systems designed to meet the communication needs of medium enterprises. Their solutions encompass advanced features such as voicemail to email, auto attendant, and mobile-friendly interfaces, ensuring seamless connectivity across the organisation.
Comsource’s telecom systems are reliable and scalable, making them suitable for medium-sized companies looking for cost-effective and efficient enterprise phone solutions in Australia.
With their focus on unified communications platforms and cloud-based communication systems, Comsource stands out as a top choice for businesses seeking modern telephony options that prioritise functionality and flexibility.
Comsource’s range of office phone systems caters to the diverse needs of medium-sized companies with an emphasis on cloud based communication solutions and PBX systems. Their commitment to providing small business telephone systems in Australia further solidifies their position as a leading provider of telephony technology for businesses.
8×8
8×8 offers a comprehensive set of features including voicemail to email, auto attendant, and mobile-friendly capabilities that cater to the needs of medium-sized businesses.
With its reliable service and scalability options, 8×8 provides an excellent communication solution for growing enterprises. Its cost-effectiveness makes it a competitive choice for medium businesses that want high-quality telephony without breaking the bank.
The user-friendly interface and seamless integration with other business applications make 8×8 stand out among the top phone systems for medium enterprises in Australia. Its unified communications solutions align well with the needs of modern businesses looking for efficient and effective communication technology to drive their operations forward while enhancing customer interactions.
Nextiva
Nextiva offers a comprehensive business phone system with advanced features tailored to medium enterprises. Their platform includes voicemail to email, auto attendant, and efficient call routing through hunt groups.
Providing reliability and cost-effectiveness, Nextiva ensures seamless communication while being scalable to accommodate growing business needs. Its mobile-friendly interface allows employees to stay connected from anywhere, making it an ideal solution for modern workplaces.
As you assess your options for a phone system, remember that Nextiva stands out as a top choice due to its feature-rich offerings and flexibility. Consider your specific business needs and budget while comparing features and pricing across various providers before making a decision.
GoToConnect
GoToConnect offers a comprehensive business phone system with essential features like voicemail to email, auto attendant, and mobile-friendly functionality. It ensures reliable communication for medium enterprises while being cost-effective and easily scalable.
Its user-friendly interface and seamless integration with other business applications make it a top choice for Australian medium-sized companies looking for unified communications solutions.
Considering GoToConnect for your medium enterprise means getting a robust and flexible telephony system that caters to your business needs without breaking the budget. With its cloud-based infrastructure, GoToConnect provides a versatile communication solution that can grow alongside your company’s evolving requirements in today’s dynamic business environment.
Aircall
Aircall is a cloud-based phone system known for its user-friendly interface and seamless integration with business tools. It offers essential features such as voicemail to email, call recording, and real-time analytics to track call metrics.
Aircall also provides mobile apps for on-the-go communication and allows for easy scalability as your company grows, making it an ideal choice for medium-sized enterprises looking to streamline their communication systems.
When assessing the best business phone systems for your medium enterprise, considering Aircall can provide you with a reliable and cost-effective solution that meets all your telephony needs while keeping pace with your growing business requirements.
Avaya OneCloud
Avaya OneCloud offers a comprehensive suite of communication tools designed to meet the needs of medium-sized enterprises. The system includes features like voicemail to email, auto attendant, and mobile-friendly options, ensuring seamless connectivity across devices.
With its scalable and cost-effective approach, Avaya OneCloud provides reliable business phone solutions that can grow with your company’s expansion. Its unified communications platform integrates voice, video, messaging, and collaboration tools for a streamlined experience.
Cloud Based phone systems like Avaya OneCloud serve as an ideal choice for medium enterprises looking to enhance their telephony options. Its advanced PBX capabilities and flexible deployment make it a top contender among business communication solutions in Australia.
Microsoft Teams Phone
Microsoft Teams Phone is a versatile and integrated communication solution for medium enterprises. It offers a wide range of features such as voicemail to email, auto attendant, and seamless mobile integration.
This system ensures reliability, cost-effectiveness, and scalability to cater to the evolving needs of medium-sized companies in the UK. With its cloud-based technology and unified communications capabilities, Microsoft Teams Phone provides an efficient telephony option for medium-sized businesses looking for a comprehensive business communication system.
The user-friendly interface and smooth collaboration tools make Microsoft Teams Phone a top choice among the best business phone systems for medium enterprises. Its seamless integration with other Microsoft applications enhances productivity and streamlines communication within the organisation.
How to Choose the Right Business Phone System for Your Medium Enterprise
Consider your budget, determine your business needs, compare features and pricing, and read reviews and customer testimonials before making a decision. To explore in-depth tips on choosing
the right phone system for your medium enterprise, keep reading!
Determine your business needs
To select the best business phone system for
your medium enterprise, we must first assess our communication requirements. Analyse the number of users and the expected call volume to choose a system that meets our capacity.
Consider whether your team needs advanced call management features like voicemail to email, call forwarding, or auto attendant to enhance productivity and customer service.
Assess how mobile-friendly you need the system to be. Some providers offer seamless integration with mobile devices for on-the-go accessibility. Every feature should align with your company’s goals and values.
By understanding these needs, we can make an informed decision when comparing different phone systems.
Consider your budget
When choosing a business phone system, it’s crucial to consider your budget. Assess the initial set-up costs and ongoing monthly fees of each option against your financial resources.
Look for a solution that offers transparent pricing with no hidden charges, ensuring it aligns with your medium enterprise’s budget constraints.
Evaluate the long-term value and potential return on investment when making your decision. A cost-effective system doesn’t compromise on essential features and scalability, offering reliable performance without straining your financial resources.
Compare features and pricing
Building on the importance of budget considerations, we move to the critical step of comparing features and pricing. This ensures we’re making informed decisions that align with both our financial limits and operational needs.
| Business Phone System | Key Features | Pricing Structure |
| RingCentral | Unlimited calling, video conferencing, SMS | Per user, per month with tiered options |
| Nexgen | Customised call flows, on-hold marketing | Custom pricing upon consultation |
| Ooma | Virtual receptionist, mobile app | One-time hardware cost, monthly service fee |
| Comsource | Flexible plans, free interoffice calls | Pricing varies with features and user count |
| 8×8 | Cloud-based PBX, analytics | Per user, per month scaling with features |
| Nextiva | Automated attendant, CRM integration | Monthly or annual subscription |
| GoToConnect | Video conferencing, cloud PBX | Tiered pricing based on user count |
| Aircall | Power dialer, call centre analytics | Per user, per month with different tiers |
| Avaya OneCloud | AI integration, seamless collaboration tools | Custom quote based on solutions used |
| Microsoft Teams Phone | Integrated with Office 365, direct routing | Add-on to Office 365 subscription |
We scrutinise each system’s offerings against our business’s specific needs, ensuring we opt for a solution that delivers value without compromising quality. Our approach is tailored, seeking the best balance between functionality and cost.
Read reviews and customer testimonials
As we consider the options available, reading reviews and customer testimonials can offer valuable insights into the actual user experience with different business phone systems. Engaging with firsthand accounts from other medium enterprises using these phone systems can provide a clearer understanding of their strengths and weaknesses in real-world scenarios.
It’s essential to look for feedback on factors such as reliability, customer support, ease of use, and any potential drawbacks that may not be apparent from promotional material or feature lists.
Taking the time to explore what other businesses have experienced with these phone systems will help us make a well-informed decision tailored to our specific communication needs.
When browsing through reviews and customer testimonials, it’s crucial to pay attention to how each system has performed for similar-sized enterprises in terms of scalability, integration capabilities, and overall satisfaction.
Looking beyond just the star ratings, delving into detailed experiences shared by other users can highlight aspects that align with our priorities when selecting a business phone system for our medium enterprise.
Enhance Efficiency with Our Top Business Phone Systems
The top business phone systems for medium enterprises offer essential features like voicemail to email and auto attendant. They are reliable, cost-effective, and scalable while being mobile-friendly.
These practical solutions can significantly improve your business communication. Have you considered how these systems could streamline your company’s operations? Explore further resources to find the best fit for your enterprise.
Take action now to enhance your communication infrastructure and elevate your business efficiency!